I’ve
finally heard from the hospital about the “Supply shoes”.
A
rather distraught voice spoke. She’d been given the job of sorting out all the
phone messages to Orthotics. It seems on Monday alone she’d had 65 messages
left. There may well have been more but the recording tape had run out of space.
All the calls were similar. Wrong equipment, people who didn’t need
appointments etc. I was just one among many.
Apparently
the sole Orthotics clerk has left & they haven’t finally appointed a new
person. Someone, based away from Lancaster, probably Preston as that is where
the Orthotics Department is based, has sent out all these letters but most of
them are inaccurate in one way or another. The lady I was now talking to had
the job of sorting out the chaos.
Suffice
to say the appointment was not meant for me. The supply shoes were for someone
else. My knee braces had arrived & were awaiting my collection. I suggested
I would call in on Friday as I’m at the hospital that day anyway so could
easily pop in. Under the new system, orthotic collections are only on Tuesday
but, as the department was the cause of the chaos, they would be happy for me
to collect this Friday on this occasion.
I
asked whether there was just one pair to collect. She said yes. I enquired what
happens, assuming this pair suit, about a second pair. I always have two pairs
initially of a new design or size as I need to wear something when the one pair
is in the wash. They take several days to dry & cannot be tumble-dried
(even if I had a tumble drier which I haven’t) or put by direct heat to speed
the process up. She wasn’t sure about that. She’d try to locate an answer by
the time the need arises.
At
least that’s one less appointment next week. And no extra trips into Lancaster
involved. Hopefully my knees will feel more comfortable in their new braces.
And that they last longer than the last pairs. Let’s hope so.
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