Change of times

I've finally got through!

Earlier this week, the Fox got a letter from the hospital giving him an appointment at 16.55 one day next month. For us this is just too late. The letter blithely says to be prepared for an hour wait before being seen. This is for his tinnitus problem & we know from previous experience that the tests themselves can take a further hour. To get to Lancaster for 16.55 means trying to cross Lancaster in the midst of rush hour. Then we may not get out of the hospital until 7pm. We would clearly have to eat out but even then it may well be nearer 8pm before food reached us by which time I would probably be too tired to eat it. All in all too late, not helped by the fact that on the same date we already have an appointment for the central heating boiler to be serviced at time unspecified. So it is all week, at regular intervals, I've been ringing up the hospital to try to change the appointment time.

There's seems to have been a problem with the phone system at the Royal Lancaster Infirmary. PD has also been trying to get through, a different department admittedly, to get to the same recorded voice saying they are unable to answer the phone at the moment, to leave a message & they will get back to you as soon as possible. PD subsequently spoke to the mental health department here in Morecambe to discover that the RLI phone system had gone down. He finally managed to get through  to the RLI yesterday afternoon, so, a bit more hopefully, I tried yet again this morning. Answerphone yet again. Another try, engaged. That at least encouraged me to think there was a real person at the other end who was able to answer the phone. A third endeavour & I was through.

Apparently they only do call-up appointments late in the afternoon. I explained I was disabled & my husband had just had a stroke, that this was just too late. She said she'd see if she could find an earlier time. They only do morning appointments in Morecambe. I instantly told her Morecambe was a lot more convenient for us so we now have a 12.15pm appointment, the following day, at Morecambe. So much better. I just wish it had been such hard work getting through to change it!