Well done Amazon

We’ve decided the time has come to invest in a tablet. Our laptop is on its lasts legs. There are bad cracks around both hinges. It won’t be long before that means the computer will become inoperable. We also thought a tablet would be nice & easy to take on holiday, to give us games & books to keep us amused while we are away. It also means I may write my blogs while we are on holiday, as I did when we stayed in Pompeii many years ago.

So the Fox ordered one from Amazon. It arrived promptly yesterday. We were surprised to see the box had a note, “DO NOT ACCEPT IF SEAL IS BROKEN. CAUTION SEALED PACKAGE. If seal had been broken or tampered with, do not give clear receipt unless contents are examined in the presence of delivery agent”. One seal was broken. Needless to say I had signed for the parcel without opening it as it was addressed to the Fox, not me, so the contents had not been examined with the postman, not that he would have known what to do any more than we did.

We nervously opened the package. All seemed to be there. The instructions were in Polish but we managed to find instructions online in English. So we thought we would plug it in to charge it up. The plug wouldn’t go in – the wrong shape. It may have the three pins usual in this country but the plug was too narrow. Disappointed, the Fox contacted Amazon about its return explaining what had happened.

You can imagine my surprise, when the phone went this morning – Amazon. They were bemused by the plug problem. They went on to point out Samsung, the manufacturer of the tablet, is now trying to reduce packaging by using a smaller plug. The single vertical pin should extend upwards, making something that would go into a British socket. I tried, & lo and behold it did. Well done Amazon! We can still send the tablet back if we find other problems but it looks as though they’ve solved it.